Accessibility and the PIAS Website

Our Accessibility Statement

This website is run by Plymouth Information, Advice and Support (PIAS). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader.

We’ve also made the website text as simple as possible to understand.

AbilityNet provides advice on making your device easier to use if you have a disability.

How Accessible is this Website?

This website is being developed to be as accessible as possible.  However, we know that some parts are not currently fully accessible:

  • Some older PDF documents are not fully accessible to screen readers.
  • Some of our images do not have text alternatives, so are not accessible to those using a screen reader.
  • Some of the controls, which may include links, buttons and form fields do not show when they have been selected by the keyboard.
  • Some content may be difficult to navigate using a screen reader.

What To Do If You Cannot Access Parts of this Website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us using the link at the top right of the page.

We’ll consider your request and get back to you as soon as possible.

Reporting Accessibility Problems with this Website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us using the link at the top right of the page.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations.

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical Information about this Website’s Accessibility

PIAS is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standards due to the non-compliances and exemptions listed in the sections below.

Non-accessible Content

The content listed below is non-accessible for the following reasons.

Non-compliance with the Accessibility Regulations

Some of our PDF documents published since September 2018 are not fully accessible to screen reader software.  We are reviewing our PDF documents and will make them accessible as soon as possible.  All new PDFs or Word documents published will meet accessibility standards.

Some images do not have text alternative, so those using a screen reader are unable to access the information.  We will update all non-decorative images to contain alternative text as soon as possible.  Publishing new content, we will ensure the use of images meets accessibility standards.

Content that is not Within the Scope of the Accessibility Regulations

PDFs and Other Documents

Many of our older PDFs and Word Documents do not meet accessibility standards because they are not structured to be accessible to a screen reader.

Accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services. 

Any new PDFs or Word documents we publish will meet accessibility standards.

External Links

Our website may link to third-party, external websites or services that are not fully accessible.

What we’re Doing to Improve Accessibility

We are currently reviewing this website to improve accessibility issues and will update this statement accordingly.

Our web authors receive training to ensure that new content published is accessible and meets accessibility standards.

Preparation of this Accessibility Statement

This statement was prepared on 22 June 2021.  It was last reviewed on 18 April 2023.

We are currently in the process of auditing this website for WCAG 2.1 compliance issues and testing on a weekly basis using browser developer tools.  This website was last tested on 18 April 2023.

Contact Us

For any enquiries about the accessibility of this website, you can contact us by:

  • Email:
  • Calling 01752 258933 or Freephone 0800 953 1131
  • Or by writing to us by post at: Plymouth Information, Advice and Support (for SEND), Jan Cutting Healthy Living Centre, Beacon Park Road, Plymouth, Devon PL2 2PQ