Contact Us

If you would like information, advice or support, please complete the online form on this page.

If you need support completing the form, or experience any difficulties please email: pias@plymouth.gov.uk

Due to reduced capacity within the team and current high level of demand, we will respond to all new enquiries within 5 working days.

Important Notice: Telephone Lines Update

Our telephone lines are now working again. Thank you for your patience and we apologise for the inconvenience.

Telephone: 01752 258933
Freephone: 0800 953 1131.

For new enquiries, please complete our contact us form on this page.

Please Note: We can only accept enquiries if your postcode comes under Plymouth City Council area (Plymouth, Plympton and Plymstock). Check your postcode to find your local council.

Office Hours Term-time

Please note: Our office will be closed on Wednesday 7 October 2026.

Day	Time
Monday	9:00am-3:00pm
Tuesday	11:00am-4:00pm
Wednesday	9:00am-3:00pm
Thursday	11:00am-4:00pm
Friday	9:00am-3:00pm
Weekends	Closed

Please note:
Our telephone lines are open normal hours during school holidays (excluding bank holidays and between Christmas and New Year).

During school holidays face-to-face appointments are only by pre-arrangement. To book call us on 01752 258933 or complete the contact us form on this page.

How to Find Us

Address: Plymouth Information, Advice and Support for SEND
Jan Cutting Healthy Living Centre
Scott Business Park
Beacon Park Road
Plymouth
PL2 2PQ

View our location at google maps and get directions to us

Feedback

We always appreciate any positive comments about our service or suggestions for ways that we might improve it.

If you have used our service and would like to leave feedback, please complete our short PIASS Service User Feedback Form

If you have a complaint about our service, please see our Complaints Procedure.

Helpline at Contact

Contact is a national charity for families with disabled children. They have a free helpline for parents and carers where you can get information and advice about special educational need and disabilities (SEND). Contact also produce a range of publications and other resources about SEND.

Helpline: 0808 808 3555 – Monday-Friday, 9:30am-5pm. Press 1 to speak to an education adviser, press 2 for all other helpline enquiries.
Email: helpline@contact.org.uk
Website: www.contact.org.uk

I am a...*

Parent/carer Information

Full Name*

Phone number*

Alternative phone number

Email address

Address

Postcode

Full name of child / young person

Name of Nursery, School or College Name of setting

Year Group If applies

If young person is over 16 do you have their consent to contact us

Date of birth of child/young person

Does the child/young person receive additional support*

Is there an education health care plan in place*

Education Health Care plan requested*

Best time to call back

Outline of child/young person Special Educational Needs*

Give a short overview of the child/young persons situation and the support required*

Is there anything we need to know that would help us support you? E.g. are you visually or hearing impaired, or do you have English as a second language or do you find reading hard? (If you are a professional, please let us know on behalf of the parent.)

How did you find out about us?

This form collects your name and email so that we can contact you to assist you further. Check our Privacy Policy for all the information relating to how we store, protect and manage your submitted data.

We aim to respond to your enquiry within 2 working days.

Tick if you have worked with PIASS before

If further support is requested do you give consent to the following link to the informed consent. Click here to read full consent.

Do you agree to us using and storing the data you provide to contact you to give information, advice and support. Click here to read full consent.

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