Complaints Procedure

We always appreciate any positive comments about our service or suggestions for ways that we might improve it.

If you feel…

  • unhappy about any aspect of the work of our service or
  • we’ve failed to do something or
  • we’ve done something wrong

you can contact the service by phone or in writing.

The Manager of Plymouth Information, Advice and Support for SEND is:

The Manager
Plymouth Information, Advice and Support for SEND
Jan Cutting Healthy Living Centre
Scott Business Park
Beacon Park Road

We will respond to any complaints quickly and sensitively. All your comments will be dealt with in confidence, with fairness and respect. You will receive a written response to your concerns within 5 working days.

If you still feel dissatisfied, the matter will be passed to the Principal Education Psychologist in the Learning Communities Department.